Water Meter Reading

• Make sure you know the location of your water meter. In most homes, it is installed in the basement, on the front wall of the house (near the main water inlet valve).
• Between July 15 and August 15, take note of the numbers on the dial (from left to right).
• Click here to access the form. You will get the following screen.

Choose a search mode

BY ADRESS: Example 21, rue de l’Église

1. Inscrire le numéro civique dans la zone No civique : 21
2. Dans la zone Rue, entrez les premières lettres du nom de votre rue : ÉGL
3. Sélectionner le nom de votre rue : Église, rue de l’
4. Ne rien inscrire dans la zone Local.
5. Cliquer sur la loupe pour la loupe pour effectuer la recherche.
6. Choose a search mode: By address or By personnel number

BY MATRICULE: Example 8255-74-1755-5-000-0000

1. Enter each element of the matricule in the corresponding box:
2. Division: 8255
3. Branch: 74
4. Location: 1755
5. C.A.V. : 5
6. Building: 000
7. Local: 0000
8. Click on the magnifying glass for the magnifying glass to carry out the search.

• You will then get the following screen:

1. In the Identification section, enter the following information: Last Name, First Name, Phone 1 and Email.
   1. If you do not have an email addresse, enter compteurs@ndip.org. 
2. In the Meter Reading section, enter the Lecture.
   1. Enter all digits, including leadind zeros (0)
   2. If in doubt the numbers to enter (depending on the decimal), you can take a photo of your counter and send it to compteurs@ndip.org.
3. Once all the fields have been completed, check the box J’accepte de transmettre la lecture du compteur d’eau à la municipalité. Si je désire modifier la lecture je devrai communiquer avec la municipalité. Dans le cas contraire je dois cliquer sur « Annuler » pour interrompre la procédure.
4. Click on Transmettre. You will then receive a confirmation email to your email address.
5. Print the confirmation page by clicking on the button.
6. Leave the page to finish.

Under the Family Action Plan, families with 4 or more children can request an increase in the volume of non-taxable water allowed at their residence. They are eligible for an exemption of up to 50 cubic meters (11,000 gallons) if their consumption exceeds 250 cubic meters (55,000 gallons).

To qualify for such an exemption, the applicant must submit the following documentation:

• Proof of the identity of the applicant indicating the address of residence on the territory of the City. 
• The children’s birth certificates indicating that the applicant is their parent and that the children are under the age of 18 on July 1 of the current year, or if they are 18 or over, proof of their enrollment in an educational institution full time should be provided too.

Seniors aged 65 and over may be considered eligible dependents for the purposes of the exemption provided. 

To qualify for such an exemption, the applicant must submit the following documentation:

• Proof of the identity of the applicant indicating the address of residence on the territory of the City.
• Proof of the dependent eldest’s identity and age showing that they reside at the same address as the applicant.

You can submit documents in the following ways:

1. By e-mail to the address compteurs@ndip.or
2. In person at one of our service points, either at City Hall or at the Guichet unique.
3. You can also dial 514 453-4128, ext. 0 to transmit your reading by telephone.

For more information, please call 514 453-4128.